Q: I am not able to retrieve my album.
What should happen is a browser window should open and load the My Album Maker home page. If that doesn't happen, try to copy the link rather than clicking on it and pasting the it into the address bar of your browser. Once the home page loads, the My Album Maker application should appear in a pop-up window. If that window does not appear, it's possible that you have some pop-up blocking software running. If that's the case, you can click on the link on the left side of the home page that reads: "Click here to retrieve your project". Please note that this link only appears when you come to the home page through a "save" link. If you still experience a problem, please let us know. |
