Q: When I click "Get Started" nothing happens?
When you click "Get Started" on the home page a pop-up window is supposed to appear. My Album Maker will load in that pop-up window. If nothing happens when you click "Get Started" there are a couple things you can try. First, be sure that you don't have any pop-up blocking software running. If you do, please turn it off, or set it to allow pop-ups that you initiate. Second, be sure the page has completely downloaded before clicking "Get Started". Most browsers will provide an animated indicator in the top right corner of the browser window when they are loading a page.
Q: I can't find album/project I saved.
When you save an album My Album Maker will send you an email with a link in it to be able to return to your project. If you do not receive that email it is likely that a "spam" or "junk mail" filter has intercepted our email before it reached you thinking it was an advertisement or some other email you did not want. If you use spam filtering or blocking, please look where it puts emails it flags as being spam or junk emails. (Hotmail Note: This is a particularly common problem for people using Hotmail accounts. Check your "Junk Mail" folder for the email we sent.) If you still experience a problem, please let us know.
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Q: Can't open a album/project sent to me.
Unfortunately we see this from time to time. Because My Album Maker is an internet based application it is, from time to time, susceptible to errors occurring in transmitting data over the internet. Please send us the link you're using to view the album sent to you and we'll try to help.
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Q: Can I change the caption font size?
We're sorry, but at this time My Album Maker does not currently support changing font sizes.
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Q: How many pages can I put in an album?
For "page" albums (8.5x11 pages) you can have up to 4 pages in an album. For "card" or "flip-book" albums, you can have up to 12 pages. There isn't a way to add more. If you want to make an album that is longer, we recommend making 2 separate albums.
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Q: How do I delete an album?
For liability reasons we don't ever delete albums from our servers. If don't want an album that you've made and saved go ahead and delete the "save" email that My Album Maker sent to you.
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Q: How do I scan a picture to put in an album.
Because of number of different computer/scanner set-up combinations possible we cannot provide specific technical support for how to scan a picture. Please consult your scanner and computer's manuals for help.
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Q: How can I upload my own style page?
We're sorry, My Album Maker does not support user-uploaded page or frame styles at this time.
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